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Guest Relations Manager Nairobi

Posted by PPHE Private Nairobi
Are you a passionate about Customer Service and exceed guests expectations? Are you pro-active in delivering an inspiring atmosphere to the workplace and lead by example? Are you up for a challenge?

Yes?! Then you may be who we are looking for!

We are currently looking for a Guest Relations Manager to join our team here at Park Plaza Hotel!

Our Guest Relations Managers support in the smooth running of the hotel and guests. As a Guest Relations Manager you will be the point of contact for guests and staff, as well as directing any necessary changes to ensure seamless guest service. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and Park Plaza corporate guidelines and service concepts. The role also involves duty management on a shift basis and managing & monitoring the guest loyalty program and dealing with VIP guests.


We are looking for an individual who can demonstrate excellent customer service skills and is passionate about exceeding guest’s expectations. A pro-active team player who is comfortable working in a fast paced environment and remain calm under pressure.

A minimum of two year’s Front Office experience either as a Shift Leader or Guest Relations Manager in a similar property is essential. The ideal candidate should have a good command of English; both written and spoken, and demonstrate the ability to achieve results working to deadlines.

This is a varied role and you can expect big challenges in a friendly and fast-paced environment.

To the successful candidate we will offer a competitive salary and a range of other benefits of which some of these include;

• Complimentary meal on duty
• Laundry of uniforms or work attire
• Staff rates across international properties
• Friends and Family rates
• Recommend a friend employment rewards
• Discounts with approximately 2600 retailers
• Increased holiday entitlement based on length of service
• Discount on Food & Beverage throughout the group
• Various Learning and Development offers.


Interested person should forward their CV/RESUME via email for fast processing of application.
Park Plaza Hotel 1 to 2 years Full time Local
✔ Do not forget to mention AFRIBABA during your call!
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