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Front Office Manager Nairobi

We are looking for a professional front office manager to be responsible for reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard.

To be responsible for welcoming guests and handling any complaints.In doing so, he or she:

Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
Monitors the customer accounts and till accounts
Applies and ensures the application of the sales strategy to maximise occupancy and average room price
Co-ordinates the reception team, organising its work and schedules

Key Responsibilities

To monitor the quality of welcome extended to guests
To recruit, train and motivate the members of the his or her team
To ensure that all hotel standards and procedures are applied
To manage daily billing and payments

Entry Requirements
Skills

Use of Windows
The ability to train and motivate a team
The ability to be available to work nights, weekends or public holidays
Sales ability
Hospitality
Adaptability: coping with the diversity of customers and their needs
Self-sufficiency
Self-control: handling complaints
Good relationship skills
Team leadership
Good memory: remembering guests
Taking the initiative
Discretion

Qualifications

From A-levels to 2 years’ further education to HND standard or similar in Hotel or Tourism studies
4 years’ experience of reception
Fluency in a second language is an advantage
Good general level of education
Significant experience of Fidelio (reservations system)


Interested person should forward their CV/RESUME via email to Diana Bodini for fast processing of application.
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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