This website uses cookies to ensure a better experience. By using our service, you accept the use thereof. Click to view more information about cookies

Guest Relations Manager Nairobi

Posted by PPHE Private Nairobi
Are you a passionate about Customer Service and exceed guests expectations? Are you pro-active in delivering an inspiring atmosphere to the workplace and lead by example? Are you up for a challenge?

Yes?! Then you may be who we are looking for!

We are currently looking for a Guest Relations Manager to join our team here at Park Plaza Hotel!

Our Guest Relations Managers support in the smooth running of the hotel and guests. As a Guest Relations Manager you will be the point of contact for guests and staff, as well as directing any necessary changes to ensure seamless guest service. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and Park Plaza corporate guidelines and service concepts. The role also involves duty management on a shift basis and managing & monitoring the guest loyalty program and dealing with VIP guests.

We are looking for an individual who can demonstrate excellent customer service skills and is passionate about exceeding guest’s expectations. A pro-active team player who is comfortable working in a fast paced environment and remain calm under pressure.

A minimum of two year’s Front Office experience either as a Shift Leader or Guest Relations Manager in a similar property is essential. The ideal candidate should have a good command of English; both written and spoken, and demonstrate the ability to achieve results working to deadlines.

This is a varied role and you can expect big challenges in a friendly and fast-paced environment.

To the successful candidate we will offer a competitive salary and a range of other benefits of which some of these include;

• Complimentary meal on duty
• Laundry of uniforms or work attire
• Staff rates across international properties
• Friends and Family rates
• Recommend a friend employment rewards
• Discounts with approximately 2600 retailers
• Increased holiday entitlement based on length of service
• Discount on Food & Beverage throughout the group
• Various Learning and Development offers.

Interested person should forward their CV/RESUME via email for fast processing of application.
Park Plaza Hotel 1 to 2 years Full time Local
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
Share this ad
Contact the advertiser
Posting ref : KE-A7463 computer
For a better visibility, place your ad in VIP
Report any scams attempts
100% 1
0% 0 dislikes
likes, 0 dislikes is not responsible for the products or services offered in the advertisements and is not responsible for the actions of the users.

Do you have something to sell, to rent, any service to offer or a job offer?

Post it at, it is 100% free ✔, local ✔, easy ✔, reliable ✔ and super fast ✔
Sell, Offer, Rent, Bargain, Search, Buy all you want for free. Yes 100% free Nairobi Jobs Offers, Employment
Are you looking for a job? Upload your resume online at the Job search section of 100% free.